Need help with Rollo? Write to [email protected]. We usually reply within two business days.
If your question is about a purchase, include your support code: open Rollo → Settings → Support → Support code → Copy. It lets us find your purchase without an account and holds nothing about your subscriptions.
On your iPhone only. Rollo has no account and no server, and it never connects to your bank. The only thing it downloads is daily exchange rates.
Settings → Data → Export data saves a JSON file wherever you choose (Files, iCloud Drive, mail). On the new phone, open Settings → Data → Import data, or choose “Import a backup” on the add screen. Importing merges: subscriptions already in Rollo are updated from the file, the rest are added, nothing is deleted.
Each subscription keeps its own currency. Totals are converted to your base currency (Settings → Amounts → Base currency) with exchange rates updated once a day from central bank data. They are approximate; your bank may use a different rate. Without a connection, Rollo uses the last rates it has.
Rollo is free for up to 5 active subscriptions; cancelled ones never count. Rollo Pro removes the limit. It is a single one-time purchase, not a subscription.
Open Rollo Pro (Settings → Rollo Pro) and tap Restore Purchases, signed in with the same Apple Account you bought it with.
Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.