Need help with Vialog? You’re in the right place.

Contact us

The fastest way to reach us is by email:

[email protected]

We usually reply within 1–2 business days. It helps to include:

• Your device model and iOS or Android version
• The app version (Settings, at the bottom)
• What happened, and a screenshot if possible

Please don’t send us your medical records: we can’t give medical advice, and we don’t need them to help.

Frequently asked questions

Do I need an account?

No. Vialog has no sign-up or login. You can start right away.

Where is my data stored?

Only on your phone. Your medications, doses, weight and notes never leave your device unless you export a backup yourself.

How do I move my data to a new phone?

On the old phone, go to Settings → Data → Export data and save the file somewhere you can reach from the new phone (for example iCloud Drive or Files). On the new phone, install Vialog and choose Settings → Data → Restore from a file. Restoring replaces what is on the new phone.

My reminders aren’t arriving

• Check that notifications are allowed for Vialog in your phone’s Settings.
• Check that Settings → Notifications → Dose reminders is on in the app.
• Focus modes, Do Not Disturb or battery saver can hold notifications back.